FREQUENTLY ASKED QUESTIONS

What is your cancellation policy?

You can read more about our ticket cancellation policy here.

Where can I see the itineraries?

You can see the itineraries in detail by clicking here.

How much do the tickets cost?

You can see the ticket prices by clicking here

Are there any special discounts on itineraries?

Our company offers discounts on tickets for children, people with disabilities, etc., as well as for aller return tickets to many destinations. Contact us for more details.

How long does the trip take?

You can find out about the duration of the itineraries by clicking here.

How can I book my vehicle?

You can book only for your vehicle or motorcycle by filling out the special form, or by calling +302821095511 and +302821095530, or by sending an email ([email protected]).

Is there a waiting list for vehicles and motorcycles?

Waiting lists for vehicles and motorcycles are strictly observed before departure at the respective ticket offices.

Where can I get my ticket?

Your tickets can  be purchased either from the local ticket offices or online from the official website at least one hour before the scheduled departure of the ship.

How can I pay for my ticket?

You can pay for your ticket:

– With cash directly, at the ticket offices and at all the partner travel agencies. 

– With a credit or debit card, at the official website and the ticket offices and the cooperating travel agencies where all the cards (debit and credit) are accepted.

Can I change the date or destination on my ticket?

The change of the ticket can be done at the ticket offices and any difference that will arise in the cost of the ticket, due to a change of route, is borne by the passenger.

For any change of date concerning your vehicle or motorcycle, you must have preceded by telephone (+302821095511 and +302821095530) to check the availability of free seats in the ship’s garage.

What if I lose my ticket?

In case of loss of the ticket you should contact us by phone (+302821095511 and +302821095530) or by sending an e-mail ([email protected] and [email protected]) to guide you.

You can read more about our ticket loss policy here.

How long before departure do I have to be at the port?

You must be at the port at least half hour before the departure of the ship.

Can the pet travel with me?

Pets should be vaccinated and accompanied by the most recently updated health booklet. For reasons of hygiene, pets are not allowed inside the ship. If they are in circulation, they should be tied with a leash and must wear a muzzle. Our ships have special guard cages for pets if requested to stay there.

What destinations does the company serve?

Passengers can travel by ANENDYK ferries to the following destinations: Chora Sfakion, Loutro, Agia Roumeli, Sougia, Paleochora, Plakia Rethymno, Agia Galini Rethymno and Gavdos. More information can be found here.

How will I be notified of any changes or cancellations due to weather conditions?

For any changes in the itineraries due to weather conditions you can be informed on the official website, on the phones of the company’s headquarters or on the port authorities.

ANENDYK is not responsible in case of cancellation, delay or change of itineraries due to emergency weather events or by order of the Ministry of Shipping and Island Policy or the Port Authorities or for reasons of force majeure.

Is there a correspondence of the itineraries with the corresponding itineraries of the KTEL Chania - Rethymnon?

The KTEL Chania – Rethymno, during the summer season, has morning services from Chania to Chora Sfakion before the departure of the ANENDYK ferries to any destination. Respectively, on the way back, there are itineraries that connect Chora Sfakion, Sougia and Palaiochora, with Chania, immediately after the arrival of the ANENDYK ships. For the exact timetable you can visit the website of KTEL Chania-Rethymnon or call: +30 28210-93052.

Do I have to report any health problems I have before leaving?

For your own, best service, please inform about any health problem (yours or a relative’s) both during the issue and when you board the ship, so that we can offer you the best possible service while traveling with our ships.

Is smoking allowed during the trip?

Smoking is prohibited indoors. You can smoke outdoors and for safety and hygiene reasons, please do not throw lit cigarettes in the areas of ships and the sea.