FREQUENTLY ASKED QUESTIONS
You can read more about our ticket cancellation policy here.
You can see the itineraries in detail by clicking here.
You can see the ticket prices by clicking here
Our company offers discounts on tickets for children, people with disabilities, etc., as well as for aller return tickets to many destinations. Contact us for more details.
You can find out about the duration of the itineraries by clicking here.
Waiting lists for vehicles and motorcycles are strictly observed before departure at the respective ticket offices.
Your tickets can be purchased either from the local ticket offices or online from the official website at least one hour before the scheduled departure of the ship.
You can pay for your ticket:
– With cash directly, at the ticket offices and at all the partner travel agencies.
– With a credit or debit card, at the official website and the ticket offices and the cooperating travel agencies where all the cards (debit and credit) are accepted.
The change of the ticket can be done at the ticket offices and any difference that will arise in the cost of the ticket, due to a change of route, is borne by the passenger.
You must be at the port at least half hour before the departure of the ship.
Pets should be vaccinated and accompanied by the most recently updated health booklet. For reasons of hygiene, pets are not allowed inside the ship. If they are in circulation, they should be tied with a leash and must wear a muzzle. Our ships have special guard cages for pets if requested to stay there.
Passengers can travel by ANENDYK ferries to the following destinations: Chora Sfakion, Loutro, Agia Roumeli, Sougia, Paleochora, Plakia Rethymno, Agia Galini Rethymno and Gavdos. More information can be found here.
For any changes in the itineraries due to weather conditions you can be informed on the official website, on the phones of the company’s headquarters or on the port authorities.
ANENDYK is not responsible in case of cancellation, delay or change of itineraries due to emergency weather events or by order of the Ministry of Shipping and Island Policy or the Port Authorities or for reasons of force majeure.
The KTEL Chania – Rethymno, during the summer season, has morning services from Chania to Chora Sfakion before the departure of the ANENDYK ferries to any destination. Respectively, on the way back, there are itineraries that connect Chora Sfakion, Sougia and Palaiochora, with Chania, immediately after the arrival of the ANENDYK ships. For the exact timetable you can visit the website of KTEL Chania-Rethymnon or call: +30 28210-93052.
For your own, best service, please inform about any health problem (yours or a relative’s) both during the issue and when you board the ship, so that we can offer you the best possible service while traveling with our ships.
Smoking is prohibited indoors. You can smoke outdoors and for safety and hygiene reasons, please do not throw lit cigarettes in the areas of ships and the sea.
Our company does not accept reservations for children under the age of 15 that are not accompanied by an adult. Minors over the age of 15 may travel unchaperoned, with a statement signed by both of their parents/guardians through which the parents/guardians declare that they are fully responsible for anything that happens to the minor during the trip or for any damage caused. The signed statement should bear the original signature of both parents/guardians.
There should be two copies of the original statement per route – one to be shown to the central issuing agency and the other to be carried by the minor to inform the ship that they are travelling with.